MassMail is a permission based e-mail service provider. Our clients use our services to send informational, transactional and promotional e-mail to their customers and prospects.

This anti-spam policy applies to anyone that uses MassMail's services.

MassMail  does not under any circumstance tolerate the use of spam. For the purpose of this anti-spam policy, spamming means sending bulk e-mail to a recipient who has: (i) not explicitly requested to be included on that list to receive the type of email being sent; or (ii) if the recipient has explicitly granted such consent, but has withdrawn that consent by unsubscribing from that list within a reasonable period of time prior to that mailing. Reasonable period of time means that period of time required to allow for the list to be updated after a list member unsubscribed, which in ordinary circumstances would be no more than three to four hours.

MassMail reserves the right to monitor any and all e-mail campaigns in an effort to prevent any misuse of our services.

Upon MassMail's receipt of a complaint of spamming against a specific MassMail user, MassMail will thoroughly investigate such complaint. Depending on the results of such investigation, the user's account may be terminated, disallowing that user any account access.

Notwithstanding the above paragraph, MassMail reserves the right to terminate a user's account for abuse of MassMail's service at any time with, or without prior notice.

Abuse includes without limitation, a MassMail customer:

• Initiating, procuring, arranging or facilitating the sending of un-solicited bulk e-mail to promote or advertise either directly or indirectly a web site containing a web panel supplied by MassMail , a web panel utilized to post data to MassMail , or an e-mail address utilized to collect and post data to MassMail .
• Improperly collecting e-mail addresses in a manner that is contrary to the definition of single opt-in ("SOI") as found in the acceptable use policy, including initiating, procuring, arranging or facilitating the scripting of a web panel or manually subscribing e-mail addresses not in a user's list database, (through the use of rented, purchased, transferred or harvested e-mail addresses) in an attempt to: (i) add these e-mail addresses to a user's data base; or (ii) cause MassMail's system to generate subscription verification e-mails, confirmation requests or list invitations to consumers without their consent, so as to allow for the adding of these e-mail addresses to a user's list database.
• Initiating the transmission of a message with a false or deceptive from address, subject line, message content or link.
• Deliberately conducting a mailing in a manner that violates the publicly posted guidelines of any receiving network to which that mailing is sent.
• Facilitating the sending of e-mail that is contrary to any applicable law, rule or regulation.
• Any act that involves directly or indirectly the initiating, procuring, arranging or facilitating of any activity that may or will result in the sending of un-requested bulk e-mail.
• Any use of MassMail's services in an improper manner as determined by MassMail in its sole discretion.

If you have received an unsolicited e-mail from MassMail's network, tell us. Forward the message you received, including the mail headers, to support at MassMail dot com. Include a note letting us know that the message is spam, and that you did not specifically request to receive information from the sender.

At all times, MassMail's customers must fully co-operate with any investigation carried out by, or on behalf of MassMail.