MassMail FAQ's
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Email Lists FAQ's
MassMail has an easy to use wizard for uploading a mailing list into our system. Please make sure your list is in an “.csv” format. (you can create this file extension by using MS Excel)
Not a problem depending on what type of market you are trying to target we have a number email database companies that we partner with that offer very high quality email lists.
As well as we have an extensive database of over 120 Million contacts broken down by consumers, businesses, SIC codes, professions, geographic, and many other demographic selects to choose from. let us help obtain a list that works for your business and start your email blast today!
Absolutely, MassMail will never sell or rent your email lists. Your lists will be protected and can only be accessed via your login/password.
Yes, all you need to do is click the link that says ‘unsubscribe’ located in the footer of the email. This automatically removes the user from the list and they will not receive anymore emails. Don’t worry about including the link, MassMail automatically adds it for every email template.
Of course, this is one of the many things you can view from MassMail’s automatic reports. You can also see when they opened the email.
Email Deliverability FAQ's
MassMail provides you with all the necessary tools and features to maintain deliverability on your part through the use of 3rd party email servers and/or your own provided email servers. With this control and ability to manage all of your email servers, sending domain names, and IP addresses, you will be in the best position to monitor and maintain to increase deliverability rates. You also have the ability to control how many emails are sent per hour. Based on what you are sending and the email list you are sending to will gauge how often and how fast you want to send. MassMail also gives you detailed monitoring of each servers sending and bounce back rate, which gives you measurement on IP reputation and sending domain deliverability. There is NO other web based bulk email marketing software that allows you blast email like this!
Absolutely. Spam is always a concern whenever you send mass email. MassMail’s takes pride in only working with quality businesses with legitimate emails. Our abuse department screens all email campaigns before they are sent out to prevent any issues with spam. Keep in mind, MassMail automatically maintains Can-SPAM compliance for all outgoing emails.
MassMail takes spam complaints extremely serious. Anytime there is a problem with spam we identify the reason or individual and take action accordingly. You can also manually remove and unsubscribe users from within your MassMail account by going to the “opt-Outs” section under contact group and adding their address to the DNE (Do NOT Email) group.
Don’t panic! MassMail is 100% compliant with the Can-Spam Act of 2003 and all state level electronic mass email transaction laws. Sit back and relax, MassMail makes sure you need to worry about a thing. Everything is automatic, just worry about making a great looking email!
Email Templates FAQ's
Yes at any time you can send a test email from MassMail to any email address of your liking.